Find answers to common questions here! Browse through our FAQs for quick solutions and helpful information. If you can’t find what you’re looking for, feel free to reach out to us.
General Questions
Purchasing & Payment
Shipping & Delivery
Returns & Exchanges
Custom Artwork & Commissions
Other Questions
General Questions
What type of artwork do you sell?
We specialize in one-of-a-kind, hand-painted original artwork created by local artists. We do not sell prints, reproductions, or AI-generated/digital art—only unique, handcrafted paintings.
What styles of art do you offer?
Our collection includes a wide variety of styles, such as abstract, contemporary, landscapes, and portraits. We do not sell prints or reproductions—every piece is one-of-a-kind.
How many paintings are available?
We have thousands of unique paintings available in our galleries and online. Our inventory updates in real time, ensuring that every artwork is available for immediate purchase.
Where are your galleries located?
We have two gallery locations in San Antonio, TX:
North Star Mall – Suite 608, outside Saks Fifth Ave.
The Shops at La Cantera – Suite 3370, between Omega & Rolex.
Can I browse and buy artwork online?
Yes! Our online gallery at localartsource-com.preview-domain.com lets you browse, purchase, and even preview artwork in your home using our Art Visualization Tool.
How can I see a painting in person before purchasing?
If you are in a city with a local gallery, you can contact the gallery to request that local artists bring paintings to the gallery for you to view in person. This applies only to artworks created by artists from that area.
Purchasing & Payment
What payment methods do you accept?
We accept:
Major credit/debit cards
PayPal
Flexible payment plans via Affirm
Digital wallets (Apple Pay, Google Pay)
Do you offer payment plans?
Yes! We offer monthly installment options through Affirm and PayPal, allowing you to own original art without upfront financial strain.
Shipping & Delivery
Important!
Products not qualifying for free shipping will have a comment on the product page stating, “Local Delivery Only”.
Do you offer shipping?
Yes! Shipping is free within the Continental USA on most purchases. Products not qualifying for free shipping will have a comment on the product page stating, “Local Delivery Only”.
Will every product ship for free?
No, products marked “Local Delivery Only” on the product page do not qualify for free shipping.
How long does shipping take?
Orders typically ship within 5-7 business days. A tracking number will be provided once the order is shipped.
Can I request local delivery?
If you live in the same city as the artist, they may personally deliver your artwork for a more personal touch.
Returns & Exchanges
What is your return policy?
You have 14 days from the date of delivery to return your artwork for a full refund (minus return shipping costs). The artwork must be returned in its original condition.
How do I return an artwork?
Contact us within 14 days of receiving your artwork.
Repack and ship the artwork securely.
A refund will be processed once the artwork is received in its original condition.
What if my artwork arrives damaged?
If your artwork arrives damaged, contact us within 48 hours and provide photos of the damage. We will work with you to resolve the issue.
Custom Artwork & Commissions
How do I start a custom art commission?
To begin, simply fill out our commission request form with details about your vision, size preferences, and any inspiration or reference images. We’ll follow up to confirm details and provide a price quote.
Is a deposit required to begin the commission?
Yes, a 50% non-refundable deposit is required to begin your custom artwork. This secures your spot and allows the artist to start working on your piece.
How do I pay the deposit and final balance?
We’ll send you secure payment links. The deposit is due upfront, and the remaining 50% balance is due upon completion of your painting before pickup or delivery.
How long will it take to complete my commissioned piece?
Once your deposit is received, your artwork will be completed within 2-6 weeks. We’ll keep you updated throughout the process with progress photos and communication.
Will I receive updates during the process?
Absolutely! We’ll share regular updates so you can follow the progress and provide input if needed.
How do I receive my finished artwork?
Once your final payment is received, we’ll arrange for pickup at one of our galleries or coordinate delivery—whichever works best for you.
What happens if I change my mind after paying the deposit?
Since the deposit is non-refundable and the artwork is custom-made, we cannot issue refunds once work has begun. However, we’ll work closely with you throughout the process to ensure you’re satisfied.
Can I request revisions during the process?
We encourage you to share your input during the early stages of the painting. Minor adjustments may be possible, but significant changes after the piece is nearly complete may incur additional fees.
Other Questions
Do you offer gift cards?
Yes! We offer digital and physical gift cards that can be used in our galleries or online.
Can I negotiate the price of a painting?
No, all prices are set by the artists and include shipping. We do not negotiate or offer discounts.
Do paintings come framed?
Some paintings come framed, while others are sold as stretched canvases. If the painting appears framed in the online image, it will arrive as shown unless otherwise noted.
